My TOUCH

so Almero bought me an IPOD Touch for Xmas. One day when i was using my 'touch' and i go to turn it OFF, a white blank screen came on. I tried to turn it off but nothing happened. So i waited till next day and everything went back to normal. Couple of days ago, i experienced the same thing but this time it just shut down on me and when i tried to turn it back ON, it wouldn't. So i decided to call APPLE and explained to them what was happening. They told me if i tried troubleshooting the device. Basically troubleshooting is to hold on to the on/off button and the other button on the screen at the same time. BAM! it worked. I then asked her why it does that and she basically told me its a mechanical problem and it happens once in a while...BULLSHIT! I am going to APLE to exchange it for a F*ckin NEW one.